After-sales support is vital to satisfy users and ensure their loyalty, but also to lead our partners towards success.
Market-IP provides technical support for its network of integrators. In our philosophy, this customer service is an integral part of the product. Highly qualified technicians answer your technical questions during working hours in accordance with contractually defined SLAs. The integrator support is based on a ticketing system with a web platform that is accessible at all times to facilitate communication and provide answers as quickly as possible to ensure your satisfaction. Requests for technical support should be sent to firstname.lastname@example.org
For partners wishing to increase their knowledge, hundreds of FAQs and technical documents are available and regularly updated on the Partner Extranet. E-learning training sessions, webinars and specific training courses are organized upon request. Find out more about the Partner Program.
100% satisfaction of integrator partners as regards support
Our current partners appreciate the services and technical answers provided by our Customer Care team. Every week, the performance indicators of this process are analyzed by the internal Quality team so that every request is dealt with as well as possible, within the periods defined in our "Service Level Agreement".